Welcome to Osprey Visuals LLC. ("Osprey Visuals," “OVIS,” “we,” “us,” or “our”). We’re committed to protecting your privacy when you visit and interact with our website, ospreysvisuals.com (or any subdomain or related microsite; collectively, the “Site”). This Privacy Policy explains what information we collect, how we use it, when we share it, and what rights you have regarding your information.

1. Who We Are
      Osprey Visuals (OVIS) is a small, two-person advertising and marketing company specializing in:

• Print-on-demand products (e.g., custom apparel, magnets, flyers).

• Signage (yard signs, real-estate signs, vehicle and boat wraps).

• Digital services (website design, branding, logos, business cards).

      We’re based in Florida, operate under an LLC, and pride ourselves on fair pricing and personalized service.
2. Information We Collect
      2.1. Information You Provide Directly
      When you fill out a form, email us, place an order, or otherwise contact Osprey Visuals (OVIS), we may collect:

• Contact Details: Name, email address, phone number, billing/shipping address.

• Account Credentials: If you create an account (for tracking orders, saving designs, etc.), we’ll store your chosen username and a hashed password.

• Order Information: Details about the products or services you order (e.g., type of signage, print specifications, quantities).

• Payment Information: We do not store raw credit-card data on our servers; instead, we rely on third-party payment processors (e.g., Stripe, PayPal). However, we may collect the last four digits of your card to confirm billing, plus your billing ZIP code.

• Design Assets: Any logo files, images, or fonts you upload to us for your branding or printing.

      2.2. Automatically Collected Information
      We use cookies and similar tracking technologies to gather:

• Device & Technical Info: IP address, browser type/version, operating system, and device identifiers.

• Usage Data: Which pages you visit, how long you stay, what links you click, and basic analytics (e.g., Google Analytics).

• Location Data: General geographic location derived from your IP (city/state level) for order-fulfillment and analytics.

      2.3. Third-Party Sources
      If you link or log in with a social account (e.g., Facebook, Google), we may collect:

• Profile Info: Basic profile data (name, email) from that provider, as permitted by your settings.

• Usage Info: Other data they make available if you opt-in (e.g., “liked” pages, location).

3. How We Use Your Information
      We will never rent or sell your personal information. Here’s how we typically use what we collect:

1. Provide & Process Orders

   • Create, customize, and fulfill your print-on-demand or signage orders.

   • Communicate order status, shipping updates, and any needed clarifications.

2. Customer Support & Communication

   • Respond to your inquiries (email, chat, or phone).

   • Send receipts, invoices, or quotes for services.

   • Occasionally send you marketing emails if you’ve opted in (e.g., “Sign-up for 10% off your first order”).

3. Improve & Personalize Our Services

   • Analyze site usage to optimize content, layout, and features.

   • Customize your experience (for example, remembering your favorite product categories).

4. Advertising & Marketing

   • If you opt-in, send you newsletters or promotional offers.

   • Run retargeting ads (e.g., showing Osprey Visuals (OVIS) products after you leave the Site).

5. Legal & Safety

   • Comply with applicable laws (e.g., tax collection, record-keeping).

   • Prevent fraud, spam, and any misuse of our Site or services.

   • Enforce our Terms of Service.

4. Cookies & Tracking Technologies
      Osprey Visuals (OVIS) uses cookies, web beacons, and similar technologies to improve your experience and understand how you use our Site.

• Essential Cookies: Needed for core functionality (e.g., keeping you logged in, enabling your shopping cart).

• Analytics Cookies: Help us understand how visitors interact (Google Analytics, Hotjar, or similar).

• Marketing/Advertising Cookies: Used for retargeting and tracking ad performance.

      You can control cookies through your browser settings (e.g., disable or delete cookies), but turning off certain cookies may affect your experience (your shopping cart might not remember items, or        you might be logged out unexpectedly).
5. Sharing Your Information
      5.1. Third-Party Service Providers
      We share your data with trusted partners strictly to provide features you request. Examples include:

• Payment Processors (Stripe, PayPal, etc.): To process transactions; we share only the info needed to confirm your payment.

• Shipping & Fulfillment (e.g., UPS, FedEx, USPS): We provide shipping addresses and package details so your orders arrive correctly.

• Email/CRM Platforms (Mailchimp, Klaviyo): If you subscribe to our newsletter, we share your email address and opt-in status.

• Analytics Providers (Google Analytics, Hotjar): To gather anonymized usage data; we don’t share identifiable personal info with them.

• Website Hosting & Maintenance (e.g., Wix, WordPress, hosting provider): To keep the Site live, secure, and up to date.

      5.2. Legal Compliance & Safety
      We may disclose your information if required by law enforcement, to respond to legal processes (court orders, subpoenas), or to investigate potential fraud, malicious behavior, or violations of our            Terms of Service.
      5.3. Business Transfers
      If Osprey Visuals (OVIS) merges, is acquired, reorganizes, or sells all or a portion of our assets, your information may be part of the transferred assets. We’ll notify you before any material change in            ownership or use of your data.
6. Your Choices & Rights
      6.1. Opting Out of Marketing

• Email Marketing: You can unsubscribe at any time by clicking “unsubscribe” at the bottom of our emails or by emailing orders@ospreyvisuals.com.

• SMS/Texts (if applicable): Reply “STOP” to the message to opt out, or contact us directly.

      6.2. Cookies & Tracking

• Browser Controls: Most browsers let you refuse or delete cookies. If you disable cookies, note that some features (like staying logged in or keeping items in your cart) may not work.

      6.3. Access, Update, or Delete Your Personal Data
      You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Update/Correct: Ask us to correct inaccurate or incomplete data.

• Delete: Request deletion of your personal data (subject to certain legal exceptions, like retaining transaction records for tax purposes).

      To exercise any of these rights, email us at orders@ospreyvisuals.com or send a request via our contact form. We’ll respond within 30 days
7. Data Security
      We take reasonable measures to protect your data:

• Encryption: All sensitive transmissions (checkout pages, account logins) are encrypted via HTTPS/TLS.

• Access Controls: Only authorized personnel can access your personal information, and they must use unique credentials.

• Regular Audits: We periodically review our systems, update software, and ensure security patches are Applied.

      However, no method of data transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If a breach occurs, we’ll notify affected users and            relevant authorities as required by law.
8. Children’s Privacy
      Osprey Visuals (OVIS) services are not directed to children under 13 years old. We do not knowingly collect personal information from anyone under 13. If we learn that we have collected data from          a child under 13, we will take steps to delete that information as soon as possible. If you believe a child under 13 has provided us personal information, please contact orders@ospreyvisuals.com.
9. Third-Party Links & Embedded Content
      Our Site may include links to other websites (e.g., industry blogs, resource sites) or embedded content (e.g., YouTube videos). We are not responsible for how those third parties handle your data.            We encourage you to review their privacy policies before interacting with them.
10. California Residents (CCPA)
      If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request details about what personal data we collect, use, and share.

• Right to Delete: Subject to certain exceptions, you can request deletion of your personal data.

• Right to Opt-Out of Sale: We do not sell your personal information.

• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

      To make a CCPA request, email orders@ospreyvisuals.com. We verify requests by matching the email, mailing address, or phone number you used when interacting with us.
11. Updates to This Privacy Policy
      We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Whenever we make significant changes, we will:

1. Post the updated policy with a new “Last Updated” date at the top.

2. For material changes, notify you via the email address you provided or through a prominent notice on our Site.

      Your continued use of our Site after any changes means you accept the revised policy.
12. Contact Us
      If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out:
Email: orders@ospreyvisuals.com
Mailing Address:
Osprey Visuals LLC.
1736 Valencia Dr.
Venice, FL 34292
We aim to respond to all privacy-related inquiries within 30 days.
Thank you for trusting Osprey Visuals (OVIS). We value your privacy and are committed to safeguarding your data.